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SWOAFP @ 5/3 Bank - Lockbox Operations Overview & Tour at Madisonville Ops Center

  • February 15, 2023
  • 4:00 PM - 6:00 PM
  • Madisonville Operations Center, 5050 Kingsley Dr, Cincinnati, OH 45227

5/3 Bank - Lockbox Overview & Tour at the Madisonville Ops Center

Madisonville Operations Center

5050 Kingsley Dr, Cincinnati, OH 45227

Wednesday, February 15, 2023

4:00pm - 6:00pm

Please NOTE that the registration deadline for this Event is 12.00pm (noon) EST on Monday 2/13/2023, as we need to submit the attendee list to the Bank.

Please come join the SWOAFP, as we learn how massive volumes of checks are processed through a 21st century Lockbox, with our 2 featured speakers from the Fifth Third Bank Lockbox group, the largest in the Cincinnati metro area. As per the PDF link below, the bank processed more than 89 million Lockbox checks in 2022, with an accuracy rate of 99.9978%. Their main Cincinnati processing center handled 78% of these checks processed.

This is something that every Treasury professional should see at least once during their career!

Please arrive between 3:30 and 4 pm ET, and enter via the main parking lot in front of Madisonville Operation Center (at the corner of Kingsley Dr and Eastwood Dr.). There should be plenty of visitor parking spots in front of the building. If they are full, please park to the left of the building in the additional parking spaces. 

As you come through the main entrance, the security team will greet you and confirm identity, so please make sure to bring your ID. You will be then lead to Meeting Room C, which is located behind the main security desk. Please call Brandon Wright at 812-604-4904 if there are any issues.

Fifth Third Bank - Lockbox Operations Summary 2022.pdf

Sy Miller, VP & Cash Management Manager

Sy joined Fifth Third Bank in 2002 as a Payment Services Department Manager, with responsibility for implementing new customers, quality and customer services for the bank's Lockbox product. In 2020, Sy assumed his current role managing the Lockbox operations teams at the bank's 5 processing centers throughout the US. Prior to joining Fifth Third, Sy partnered with the bank as a vendor for 10 years. Sy is highly experienced in his field, with 20+ years of Lockbox application and processing knowledge.    

Sy earned his degree from University of Wisconsin, and supports multiple nonprofits throughout the greater Cincinnati area.


Leslie Acton, VP, Cash Management Area Manager

Leslie Joined Fifth Third Bank in 1999, and during her tenure has managed both Customer Solution and Improvement initiatives within the Lockbox Operations area. She has held multiple leadership roles within the Wholesale side of the business, and in 2020 she assumed responsibility for leading both the Wholesale and Retail Lockbox Teams based in Cincinnati.

Leslie earned her degree from University of Northern Kentucky, and has over 20 years’ experience in Lockbox Processing.

This session is pending approval for 1.2 CTP Recertification credits by the Association for Financial Professionals (AFP).

Please share this SWOAFP Event with your friends and colleagues. Guests are encouraged to register and attend our monthly meetings ($50.00 fee).


Upcoming SWOAFP meetings for 2022/2023:

*** The web page for the 2023 Conference is now LIVE **

March 7, 2023: SWOAFP 5th Annual Treasury Management Conference, @ VOA Center, West Chester, OH 

April 19, 2023: @ 3CDC - Walking tour in OTR

May 17, 2023@ Milacron Plant Tour, Batavia Ohio


June 14, 2023: SWOAFP @ New Riff Distillery


The SWOAFP would like to thank our 2023/2024 Sponsors for their generous support!

Southwest Ohio Association for Financial  Professionals

P.O. Box 45

Cincinnati, OH  45201-0045

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Southwest Ohio Association for Financial Professionals

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